Simplifying the journey from occupation discovery to skills assessment.
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/Context
SkillX is an Australian skills assessment and migration platform. It helps skilled professionals find the right occupation, understand their eligibility, complete a formal skills assessment, and track their application — all in one place.
Audience: Skilled professionals, migrants, agents, and internal admins.
Goal: Turn a high-stakes, fragmented process into a clear, guided journey that feels manageable at every step.
/Challenge
Skilled migration in Australia is complex, high-pressure, and poorly supported by existing tools. Applicants and admins face the same core problems from opposite sides:
Visitors land with many options and rules but no obvious first step.
Long, static occupation lists are hard to scan and even harder to act on.
The skills assessment involves multiple stages and document requirements with almost no guidance.
People cannot see how their answers affect their points score or overall eligibility in real time.
Documents, appointments, messages, and progress live in different places.
Admins lack a single view of the pipeline, payments, and stalled cases.
/Design response
Response 01
Visitors don’t know where to begin.
I replaced a generic landing page with four explicit entry points that match the most common user intents:
Response 02
Occupation lists are dense and hard to act on.
I designed a focused search experience with smart filtering and clear next-step prompts. Users can search by occupation name or ANZSCO code and immediately see relevance, eligibility signals, and the recommended next action instead of just a static list.
Response 03
The assessment has many steps and documents.
I broke the assessment into short, progressive steps with built-in document upload and clear progress indicators. At every stage users know exactly what is required next and can leave and return without losing context.
Response 04
Points and eligibility are hard to understand.
I embedded a live points calculator into the assessment flow. As users answer questions, their points update in real time and eligibility status becomes visible immediately — turning an opaque calculation into continuous feedback.
Response 05
Files, appointments, and messages are scattered.
I designed a single applicant dashboard that surfaces current status, next required action, documents, appointments, and messages in one view. The goal was to eliminate the need to jump between tools or email threads.
Response 06
Admins can’t see the whole pipeline, so delays surface late.
I created an admin pipeline dashboard that shows application volume, payment status, and activity at a glance. Stalled or incomplete cases are highlighted so the team can intervene early instead of reacting after the fact.
/Outcome
SkillX gives people a clearer path from finding an occupation to understanding eligibility and completing an assessment — with fewer decisions left to figure out alone.
A multi-stage government process becomes a sequence of short, guided steps.
Applications, documents, messages, and progress live in one system for both applicants and admins.
Live points feedback removes the guesswork around eligibility.
One design system keeps the applicant experience, mobile views, and admin tools consistent.
/Behind the design
Research with applicants and operational staff revealed two very different but tightly linked needs. Applicants need continuous guidance through a high-stakes process. Admins need enough visibility to keep that process moving.
Two groups sit at the center of SkillX. Applicants need a clear path through a high-stakes process; admins need enough visibility to keep that path moving.
Skilled professionals navigating occupation discovery, assessment, points, and applications — often for the first time and under time pressure.
Operations teams managing applications, payments, and client communication across dozens of cases at once.
/ Visual direction
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#6F18BB#A434DB#184DBB#A434DB to #184DBB#100114#344054#50565F#FAE6FF#FBF8FE/Looking back
Designing SkillX taught me that in high-stakes journeys, clarity matters more than feature volume. Every screen needs to answer one simple question: what does the user need to know or do next?.
Next, I would bring the marketing “How it works” journey even closer to the assessment experience and simplify the first view admins see when they log in.
/Let's work together
I'm currently open to remote and hybrid roles, freelance case studies, and product collaborations.